Welcome! Before using our website and placing any sample order, we recommend that you carefully read these Terms and Conditions.
1.1 It is your responsibility to maintain the confidentiality of your login information and not to share it with third parties.
1.2 You agree to use our website solely for lawful purposes and in accordance with all applicable laws and regulations.
1.3 Aleluia Cerâmicas is not responsible for any damages arising from computer viruses or any other situations beyond its control that may prevent access to and proper functioning of the website.
2.1 The website https://aleluia.pt offers a variety of samples of our products.
2.2 Sample orders must be made by users aged 18 (eighteen) years or older. The elements and information transmitted by the User shall have full legal effect, with the User acknowledging electronic acquisitions.
2.3 We strive daily to ensure that the information about our products is the most accurate and up-to-date. However, we cannot guarantee the complete accuracy of the descriptions, images, prices, or availability of the samples.
2.4 We reserve the right to modify, suspend, or discontinue any product, service, or sample at any time without prior notice.
2.5 Users may order samples as guests. However, upon creating an account, they will have access to their customer area where they can view order history and update their personal information.
3.1 The prices of the products are listed in our local currency and are subject to applicable taxes, shipping, and other fees, where applicable.
3.2 The samples are free; however, the cost of shipping is borne by the customer. If the user has registered as a professional, shipping costs are also free.
3.3 We accept different methods of payment, as indicated at checkout. By providing your payment information, you declare that you are the authorized holder to use the chosen payment method.
3.4 All payments are processed through secure and encrypted systems. However, we are not responsible for any security breaches that may result in unauthorized access to your personal or financial information.
3.5 As the samples are free of charge, we do not offer refunds. However, in the event of loss or non-delivery of the order, we will proceed with reshipment at our expense.
3.6 The User may request the cancellation of their order by contacting us via telephone or email at geral@aleluia.pt, mentioning the order number.
4.1 Only orders with delivery locations in Portugal and France will be considered. For other destinations, please contact Aleluia Cerâmicas through the forms available on the website or via email at geral@aleluia.pt.
4.2 Orders will only be shipped after payment has been settled. Some payment methods (e.g., credit card) may take longer, depending on the processing times of the respective payment intermediary entity.
4.3 For packaging purposes, samples have a maximum dimension of 13×13 cm to ensure the best possible packaging to prevent samples from breaking/cracking during transit.
4.4 We provide estimated delivery time information, but we do not guarantee delivery within a specific timeframe. Delays can occur due to circumstances beyond our control. Generally, the estimated delivery time is between 2 and 5 business days.
4.5 It is your responsibility to provide the correct and complete delivery address. We are not responsible for undelivered shipments due to incorrect or incomplete delivery information.
4.6 We do not accept orders for delivery to P.O. Boxes.
4.7 If you have not received your order, you can contact us through the means disclosed in the footer of our website or by email at geral@aleluia.pt.
5.1 All content present on our website, including texts, images, logos, graphics, and other materials, are the exclusive property of Aleluia Cerâmicas and are protected by copyright and other intellectual property laws.
5.2 If you wish to obtain permission to copy, reproduce, modify, distribute, or use any part of our content, please contact us through the means disclosed in the footer of our website or by email at geral@aleluia.pt to obtain written authorization.
5.3 The User acknowledges that any content featured in advertisements, highlights, promotions, or mentions of any sponsor or advertiser is protected by copyright laws and related rights, and by property protection laws, so any use of such content may only occur under express authorization from the respective holders.
6.1 We shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use or inability to use our website, products, or services.
6.2 Under no circumstances shall our total liability exceed the total amount paid for the purchased products or services.
6.3 The User may submit any contractual conflicts to arbitration and mediation mechanisms that are or may be legally constituted, as well as lodge complaints with Aleluia Cerâmicas regarding acts and omissions that violate the legal provisions applicable to the acquisition of goods.
6.4 The complaint must be submitted within a maximum period of 30 (thirty) days, counted from the User’s knowledge of the facts, being recorded in Aleluia Cerâmicas’ Information Systems, which must decide on the complaint and notify the interested party within a maximum period of 30 (thirty) days, counted from the date of its receipt.
7.1 In case of consumer dispute, you may resort to the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr, the ODR (Online Dispute Resolution) Platform, competent for the resolution of disputes relating to contracts concluded at a distance. You can directly access the Platform here.
Further information is available on the Consumer Portal – www.consumidor.pt.
8.1 These Terms and Conditions are governed by national laws, and any dispute arising from them shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.
8.2 We reserve the right to modify these Terms and Conditions at any time, and any changes will be effective immediately upon posting on our website.
8.3 If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
By continuing to use our website, you agree to abide by our Terms and Conditions. If you have any questions about these terms, please contact us through the means provided in the footer of our website or by email at geral@aleluia.pt.