Aleluia Cerâmicas is the entity responsible for the processing of your personal data, by automated or non-automated means, from its collection, organization, storage to disposal, and permanently undertakes the public commitment to act in accordance with the applicable national and community legislation in force.

Collection, processing and purpose

The personal data of our customers are processed exclusively because they are necessary for the preparation of estimates, the conclusion and execution of contracts, delivery management and order tracking, after-sales service, compliance with legal obligations, or because they have been subject to consent.

The personal data provided by customers or generated through the use of services or acquisition of goods will be processed and stored electronically and are intended to be used by the Aleluia Ceramics website for: marketing and sales, customer management, accounting, tax and administrative management, litigation management, and, in general, compliance with general obligations. The processing of data for marketing purposes will be carried out in accordance with the consent option expressed by the customer. Such consent must be prior, free, informed, specific, and unequivocal, and must be contained in a written statement, which may take the form of validating an option. At any time, opposition to the processing of data for marketing purposes may be declared in writing.

Retention period

Without prejudice to other deadlines provided for in current legislation, particularly in tax, accounting, and contractual liability matters, in accordance with their respective legal criteria, in compliance with the principles of necessity and minimization of retention time, the data collected through this website will be kept for the period of time during which the user is registered, and will be deleted when the user requests their deletion or the deletion of their registration, in accordance with the point below.


Aleluia Cerâmicas may resort to subcontracted entities for the purpose of processing personal data, namely for promotional campaigns, marketing, customer account management, billing, transportation of goods, deliveries and after-sales assistance, accounting, litigation management, payroll processing, hygiene and safety services at work, among others, with such entities being obligated to comply with the provisions of the GDPR, namely by implementing measures to protect data and ensuring the defense of the rights of data subjects.      


Aleluia Cerâmicas takes all necessary technical and organizational measures to protect the data it manages against manipulation, loss, destruction, unauthorized access, or unauthorized disclosure. The security measures of Aleluia Cerâmicas are continuously improved in line with technological progress.

Aleluia Cerâmicas guarantees all data subjects the right to access, rectify, oppose, delete, limit, and port the data provided.

The exercise of such rights should be done by contacting, or by mail addressed to ALELUIA – CERÂMICAS, SA – Data Management, Avenida Europa, 466, Quinta do Simão, Esgueira, 3800-230 Aveiro. You can also do it in your customer area on our website.  

In the event of a norm or legal obligation that overrides these rights, Aleluia Cerâmicas will respond with the impossibility of executing the request, indicating the respective legal basis.

All data subjects are recognized the right to lodge a complaint directly with the CNPD – Comissão Nacional de Proteção de Dados.

Cookies and Web Beacons

In order to follow the preferences of visitors and to optimally configure the website, Aleluia Cerâmicas uses cookies to store information, such as the personal preferences of the visitor. This may include a simple popup, or a link in various provided services such as forums.        

Aleluia Cerâmicas is committed to making both your online experience and interaction with our website, into an informative and relevant moment, as well as to providing the best possible experience during your online visit. One way is through the use of cookies (own and third party) to store information about your visit to our website, on your computer. This information is necessary for the website to function properly.        

What are cookies?

A cookie is a file that is downloaded by your computer, mobile phone or other device (referred to, later-on, as a device) when you access our website or use our application. The cookie allows us to store and retrieve information, about your browsing habits or your equipment where you access, generally, in an anonymous way and depending on the information it contains, if you are previously registered, to identify you as a customer or user.        

The information obtained is related to the number of pages you visit, the language, the location from which you access, the number of new users, the frequency and number of visits, the duration of the visit, the browser or equipment with which you visit the website or our application.        

What type of cookies are used on our website?

Our own Cookies        

These are those that are sent to your computer, from a domain or computer operated by us.

Third-party Cookies        

These are cookies sent to your computer from a computer or domain that is not operated by us, but by another entity that processes the data obtained through cookies.

Session Cookies        

These are a type of cookies that expires when you close your session on our website.

Persistent Cookies        

These are a type of cookies that are stored on your computer for a period of time that can vary from a few minutes to several years.

Analysis’ Cookies        

These are cookies that are processed by us, or by third-parties, and allow us to quantify the number of visits and the use that users make of our website, with the aim of measuring and statistically analysing their use and also to resolve any shortcomings detected and facilitate the use of our website.        

Advertising Cookies        

When you visit the pages of our website, e-mails or run an application where we publish advertisements of our products or services, in order to control and monitor the effectiveness of the advertising, cookies are installed in your browser or computer that are used to measure, for example, the number of times you have seen the advertisements and where they appear, the time at which they are seen, from where, or if you have not seen them before.      

Behavioural advertising cookies        

These are a type of cookies that are used to store and retrieve information about the behaviour of users, obtained through the observation of their browsing habits, which allow a specific profile to be developed to show the user advertising, depending on it.        

Cookies’ renewal and deletion

Most browsers allow you to control most cookies through their settings.        

If you wish, you can allow, block or delete cookies installed on your computer by configuring the options of the browser, installed on your computer, or from your computer’s privacy settings.        

For example, you can find information on how to do this if you use:

  1. Mozilla Firefox, from enabling and disabling cookies that websites use to track your preferences | Firefox Help;
  2. Google Chrome, from how to manage cookies and websites;
  3. Microsoft Edge, from Managing cookies;
  4. Safari from Safari 8 (Yosemite) – Managing cookies and websites’ data;
  5. Opera, from Managing cookies;

Further details about cookies        

General information on how to block and remove cookies:        

You may refuse the use of cookies by selecting the appropriate settings in your browser; however, please note that, by not accepting cookies, you may not be able to take full advantage of all the benefits on the due websites.        

Category 1: strictly necessary cookies        

These cookies are essential for you to be able to navigate on the website and use its features, such as accessing secure areas of the website. Without these cookies, requested services, such as shopping carts or electronic invoices, cannot be provided.        

Category 2: performance cookies        

These cookies collect information about how visitors use a website, for example, which pages are accessed most frequently by visitors and whether error messages are received from web pages. These cookies do not collect information that identifies a visitor. All information collected by these cookies is stored collectively and, consequently, is anonymous. These are used solely to improve the functioning of a website.       

Category 3: functionality cookies        

These cookies allow a website to remember the choices you have made (such as your username, language or the region you are in) and offer enhanced, more personal features. For example, a website may be able to provide you with local weather forecasts or traffic information by storing, in a cookie, the information of the region you are currently in. These cookies may also be used to remember changes you have made to text size, fonts, and other parts of web pages that can be customized. They may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information collected by these cookies may be processed anonymously and it is not allowed visualizing your browsing activity on other websites.        

Category 4: Targeting cookies or advertising cookies        

These cookies are used to display advertising, which is more relevant to you and suited to your interests. These are also used to limit the number of times you see an advertisement and to help assessing the advertising campaign’s effectiveness. They are usually placed by advertising networks, with the permission of the website operator, they record that you have visited a particular website, this information being shared with other organizations, such as advertisers. Targeting or advertising cookies will often be linked to website functionality provided by the other organization. These cookies do not collect information that identifies a visitor.        

Third-party’s cookies

These are similar to “direct” cookies; however, they come from a different domain (not related/connected to Aleluia Cerâmicas) than the one you are visiting. These entities (not related/connected to Aleluia Cerâmicas) may also place cookies on your device, when you visit Aleluia Cerâmicas website.        

Google Analytics        

Google Analytics uses “cookies” to collect and analyse information, relating to the use of the websites, visited by the user. To find out more about Google Analytics’ cookies, and their use by Google Inc, you can check the information on the use of cookies by Google, which is available on the following addresses:        

Most browsers (Microsoft Edge, Firefox, Chrome) will be able to show you how to prevent new cookies, how to be notified when you receive a new cookie and how to disable and/or delete existing cookies.      

However, please note that, by not accepting cookies, you may not be able to take full advantage of all the features of this website.        

Links to Third Party’s Websites

The Aleluia Cerâmicas’ website has links to other websites, which, we believe, may contain information / useful tools for our visitors. Our privacy policy does not apply to third party’s websites, so if you visit another website from ours, you should read and be aware of its privacy policy.        

Aleluia Cerâmicas is not accountable for the privacy policy or content in those websites.